Your Privacy Matters to Us
At iSmart Home Care, safeguarding your personal and health information is our top priority. We have strict policies and procedures designed to protect your privacy and ensure that your information is handled responsibly and securely.
What Information We Collect and Why
To provide you with the highest quality care, we collect personal health information (PHI) from you and other relevant sources such as healthcare providers, insurance companies, and family members. This information may include details such as your name, contact information, medical history, treatment plans, and other health-related data, either in written or electronic form.
How We Use Your Information
We use your personal health information primarily to:
- Deliver personalized and effective care tailored to your needs.
- Communicate with your healthcare team to coordinate your care.
- Process payments and work with insurance providers.
- Improve our services and train our staff.
- Share relevant information with third-party providers involved in your care, such as pharmacies or medical equipment suppliers.
We do not sell your personal health information to any external parties.
Sharing Information
We may share your PHI with:
- Members of your healthcare team.
- Insurance companies and third-party payers for billing and authorization.
- Business associates who assist us in care delivery and operations, all of whom are required to protect your information under strict agreements.
- Legal authorities or government agencies when required by law.
Your information will never be disclosed without your written consent, except when legally mandated or necessary to protect your health and safety.
Your Rights Regarding Your Information
You have the right to:
- Access and review your medical records.
- Request corrections or updates to your information.
- Specify how we communicate with you and request restrictions on sharing certain information.
- Receive a list of disclosures of your information.
- Opt out of any fundraising communications.
If you believe your privacy has been compromised, we will investigate and notify you if a breach occurs.
Communication and Security
We may contact you via email, phone, or mail about your care. We take precautions to secure all communications and avoid sharing sensitive information through unsecured channels. Please let us know if you have preferences for how we contact you.
Updates to This Policy
iSmart Home Care may update this privacy notice from time to time. Updated versions will be available on our website and at our offices. You can always request a copy by contacting us directly.
Contact Us
If you have questions, concerns, or wish to exercise any of your privacy rights, please reach out to:
You also have the right to file a complaint with relevant regulatory authorities if you feel your privacy has been violated.